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Recent Articles
Call Center Cafe'- The Smell of Coffee: A Potential Learning Tool?October 6, 2008Even those who don’t drink it have been known to swoon, “I love the smell of coffee!” Recently, scientists at Seoul National University found that the mere smell of coffee wakes up the brain—at least in rats.gyahner
- Should Modern Call Centers Rethink Outbound Telemarketing?October 6, 2008Outbound telemarketing. Just say these three words and prepare yourself to hear a litany of complaints - aggressive telemarketers, auto-dialers which put you on hold and rude employees. There is, however a clear line to be drawn between telemarketing, customer service and simple outbound customer communication.gyahner
- Uprising Outsourcing ServicesOctober 5, 2008If someone is looking for bright future then the time comes with open doors for them. Outsourcing jobs are available in abundant these days, providing new options as well as good opportunities to people. First of all one should know what is outsourcing jobs, this means the jobs which comes from across the countries to other countries. In other words we can define it as mutual relationship between countries, on the basis of their business is called outsourcing. Outsourcing is a great revolution in major industries whether IT, telecommunication, retail or insurance etc.gyahner
- How Do You Know They Know? Three Tips for In-Class AssessmentOctober 4, 2008Because trainers operate in organizations and businesses, we typically don’t issue grades. Even in preparing participants for a performance test down the line, we often don’t do a good job of checking in along the way. At best, many trainers rely on “Happy Sheets,” the end-of-class evaluations that mainly determine if the training room was too warm, or the coffee not warm enough.gyahner
- Data Center - Build and Manage IT in House Vs OutsourcingOctober 3, 2008As businesses began to increase their focus on having reliable and available data centers, centers began to grow in size and complexity.gyahner
- The Smell of Coffee: A Potential Learning Tool?October 6, 2008
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