In My Experience - Personal Stress and Its Impact on Workplace Productivity
Management, Productivity No Comments »We all remember the Disney movie, Snow White and the Seven Dwarfs. Their world was a fantasy land. Remember the dwarfs and the song they sung on their way to work? “Hi ho, Hi ho, Hi ho, its off to work we go”! O.K. come on now, be honest! How many of us are that cheerful as we fight traffic to get to the office.
Fact is, today in our western world, life is complicated. The demands of home, work, kids, pets and outside commitments constantly pull us in all directions. As employees, we come to the workplace with all types of things on our mind. And then we hear the statement; leave your personal life at home!
Every day you and I must solve problems, both large and small. And everyday we use the same process-or no process-for getting answers. Usually we stumble around in a thick fog, hoping we come up with something that works as a reward for our time, energy, and confusion. We may actually find solutions, but are they the BEST solutions? Are they the solutions that optimally serve our employees, our companies, our families, and ourselves?
Consider the last problem you needed to solve. Maybe that was yesterday, this morning, or just a few minutes ago. Whatever and whenever it was, how did you reach a conclusion? An answer? A strategy for moving forward? How did you get there, and were you satisfied? Or did you simply breathe a sigh of relief and run?
4 Ways to Create Greater Accountability in Meetings
Business Management, Productivity, Time Management No Comments »Meetings, in most corners, don’t have the best of reputations.
I often hear people say, “I’ve got to go to a meeting,” but I don’t think I’ve ever heard someone say, “I get to go to a meeting.”
Why?
Too many meetings with too few results; often rehashing or revisiting issues and actions that haven’t been done at previous meetings. And, as people sit there all they can think is that this is a complete waste and/or that they could be doing something else (anything else) with their time.
Meetings are a complex affair, especially as the number of attendees grows. This is one reason why the frustrations are so high, and the results so dismal, for most meetings.
Do Leadership Skills Assist Managing the Generation Gap in Business?
Business Management, Human Resources, Management, Performance Management, Productivity No Comments »It is quite common to find young stars promoted to the position of frontline leaders through their technical excellence and great attitude. One of the difficulties with promoting younger people to management roles is their ability to have the maturity to manage employees who could be old enough to be their parents. As a senior manager, what can we do to help this transition?
We need to enable our frontline leaders to be genuine leaders. Providing them with the tools to be leaders and the support of the organisation enables a young leader to manage all their employees with empathy and consideration. No matter what their age.
There are several essential skills your leaders need to have to be successful in their role. And, the organisation can support your leaders by enabling them to have the room in their role to actually lead. Not to just manage.
Three Daily Habits of Top Performers
Human Resources, Performance Management, Productivity No Comments »Top performing frontline leaders not only have excellent leadership skills but they have also developed leadership as a habit.
Leadership is a learnt skill and it is a skill that can be improved and developed by consistently working on it. If this skill is used enough it eventually becomes a habit to perform the steps a good leader undertakes on a daily basis.
Why Your First Hour at Work is the Most Important Hour of the Day!
Business Management, Productivity, Time Management 1 Comment »Do you sometimes find yourself spending the first hour of your day making coffee, chatting to co-workers and checking through your huge inbox while answering a few emails? Do you sometimes find it hard to get started in the morning? If you answered “yes”, you’re not alone. Many professional people tend to write off the first hour of their day as unproductive preparation time - but this can be a disastrous mistake.
The first hour of your day does not only set the tone and the focus for the rest of your day but it’s also likely to be the only chance you’ll have throughout the day to stop, think and plan while everyone else is chatting, reading and trying to confront what has to be done.
Why Good Leadership Requires Organized Disorganization
Business Management, Management, Productivity No Comments »From experience I have found that being a good leader is not just about being a good organizer. It is also about being a good disorganizer. By that I mean learning to throw things out of balance because that is the best way to bring about change.
By keeping things off balance we keep people on their toes and we keep our minds alert to expect change. Change stimulates emotion and encourages vision.
As a leader the best way to ensure continuing business success and job security is to embrace change. It does not matter how big or how small a company or management team is.
In My Experience - Personal Stress and Its Impact on Workplace Productivity
Business Management, Management, Productivity, Time Management No Comments »We all remember the Disney movie, Snow White and the Seven Dwarfs. Their world was a fantasy land. Remember the dwarfs and the song they sung on their way to work? “Hi ho, Hi ho, Hi ho, its off to work we go”! O.K. come on now, be honest! How many of us are that cheerful as we fight traffic to get to the office.
Fact is, today in our western world, life is complicated. The demands of home, work, kids, pets and outside commitments constantly pull us in all directions. As employees, we come to the workplace with all types of things on our mind. And then we hear the statement; leave your personal life at home!
Effective Delegation Skills For Managers
Business Management, Productivity, Time Management No Comments »Experience shows that most of the time people refuse to delegate work because they wonder how they will fill the spare time they might end up with. To build your motivation about delegating is to be recognize the value of the time you will gain.
It’s important to spend some time before you embark on a ‘delegating-spree’, by understanding how you will utilize the time gained in delivering the needs of your role; the challenges you will be able to spend time overcoming and the value you can give back to your people, not only in being able to spend more time with them and also in the learning they will gain as they develop new skills.
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Call Center Cafe'- Examples of Good Customer Service – 10 Ways to Do BetterMarch 13, 2010Good customer service is an area that all businesses need to work on regularly. Remembering that all staff, no matter what they do, are linked in some way to customer service will see your business go strides ahead of the competition.gyahner
- Call Center and Sales Support ConsiderationsMarch 12, 2010The business owner seeking to hire a call center for sales support him, should therefore consider the type of call center service that he or she wants the customers to find each time they call.gyahner
- 5 Reasons Call Center Coaching FailsMarch 11, 2010Why don't call centers enhance their coaching techniques? Every one I've encountered that remains stuck in the muck claims "We don't have time to do a more thorough job!"gyahner
- What Are the Essential Call Center Customer Interaction Services?March 11, 2010An integrated customer life management program can extend a range of potential customer services for each stage within customer life cycle of the business.gyahner
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- Examples of Good Customer Service – 10 Ways to Do BetterMarch 13, 2010
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