Are Seven Percenters Killing Your Business?
Business Management, Career advice, Employment, Human Resources, Job Search, Recruiting No Comments »In my world of working with companies to achieve their strategic plans through execution, we’re always developing goals and objectives to work on achieving during a calendar year. So in the prospecting side of my business I met many executives and business owners who tell me how well they have things covered, but still wonder why business is not doing as well as it should.
Recently I was invited to spend sometime with a company and determine how what I do may be of use in improving the businesses. Now this is a substantial business with a few divisions. The first meeting I attended was a typical example.
Employee Retention - Getting to the Core of the Problem
Employee motivation, Human Resources, Leadership, Team Building No Comments »Employee retention is a serious problem facing many companies. When your business is constantly facing employee turnover, your business can suffer tremendously. You may not have enough people to service your customers or attend to tasks, or the constant changes may lead to serious problems with employee morale. If you are facing a retention issue within your company, it is imperative that you find the root of the problem and take the necessary
Exit Interviews
Conducting exit interviews is a great way to gauge employee satisfaction with your company and find out exactly what is driving people away from your business. Many times, employees are more open with their problems when they know that they are leaving. Exit interviews can be very revealing about what is going on in your business, behind the scenes.
Hiring Practices
It has been said that if you don’t know the difference between a manager and a leader, you are probably a manager. Transforming a manager to become a leader is a long and careful process. The skills in managing finance and inventory are different to the skills needed to lead people, either as individuals or teams.
The skills required in leadership are often confused with the cognitive (knowledge) side of a job. Training in leadership requires a totally different approach than training in, say, supply chain management.
Leadership Success - 7 Realities of Making Change
Business Management, Change management, Human Resources, Management No Comments »The need for change, transformation, new ways of working and innovation to name just a few is never off the agenda. Yet the realities between the desire and the delivery of change are somewhat different. So what realities do you need to face up to when making change?
Reality 1: Most folks don’t like change
Do Leadership Skills Assist Managing the Generation Gap in Business?
Business Management, Human Resources, Management, Performance Management, Productivity No Comments »It is quite common to find young stars promoted to the position of frontline leaders through their technical excellence and great attitude. One of the difficulties with promoting younger people to management roles is their ability to have the maturity to manage employees who could be old enough to be their parents. As a senior manager, what can we do to help this transition?
We need to enable our frontline leaders to be genuine leaders. Providing them with the tools to be leaders and the support of the organisation enables a young leader to manage all their employees with empathy and consideration. No matter what their age.
There are several essential skills your leaders need to have to be successful in their role. And, the organisation can support your leaders by enabling them to have the room in their role to actually lead. Not to just manage.
Three Daily Habits of Top Performers
Human Resources, Performance Management, Productivity No Comments »Top performing frontline leaders not only have excellent leadership skills but they have also developed leadership as a habit.
Leadership is a learnt skill and it is a skill that can be improved and developed by consistently working on it. If this skill is used enough it eventually becomes a habit to perform the steps a good leader undertakes on a daily basis.
Coping With Workplace Stress - A Guide For HR Managers
Employee motivation, Human Resources, Leadership No Comments »Faced with a stressed out member of staff, the HR manager can often struggle to cope with the situation and offer sound advice. The reason for this is that whilst a lot is being written about workplace stress, there is little advice on how to handle it from an employment point of view. It is not necessarily an easy thing to understand.
It seems there are many opinions regarding the cause of workplace stress and just as many remedies.
It is very difficult for an HR manager to pinpoint the cause of stress in the workplace. The fundamental problem lies in the almost impossible task of attributing causes from the workplace and the causes from outside the workplace.
By now, leading knowledge management organizations understand it’s vitally importance to capture the tacit and explicit knowledge of the largest cohort to move into retirement (at any one time) in the history of the United States. That cohort is baby boomers (an estimated 64 million people– born between 1946 and 1964). These are mature workers with many years of experience on the job, and unspoken knowledge in their heads (not written in books). Given this mass exodus of mature workers, savvy organization are hard at work developing plans to capture this knowledge before these workers retire.
Look At Your Current and Future Staffing Needs
Motivating Talent in De-Motivating Times
Employee motivation, Employment, Human Resources, Team Building No Comments »To retain your top performers it is absolutely critical to ensure they are motivated. In difficult times that is often not on many hiring managers or CEOs list of top ten things to accomplish. Most people are working long hours, doing the job of 2 people, stress is at an all time high, fear of lay offs is reality, salaries are frozen, pay cuts have been implemented and forget about any bonus. For many companies this is their current culture.
So how do you motivate your best talent to reach the company’s goals?
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Call Center Cafe'- Ice Breakers – Creating Conditions For Active ListeningMarch 14, 2010Ice breakers are used not only in the beginning, but also when the meeting is in the midway or reaches a difficult situation.gyahner
- “Grow” Good EmployeesMarch 14, 2010The best employees grow tall and strong. But what about those stragglers? With effective coaching to nurture their innate abilities...gyahner
- What is Your Hurricane Call Center Contingency Plan For 2010?March 14, 2010Live operators ensure that your business runs smoothly even at the height of a storm by immediately answering your clients and customers' calls.gyahner
- Maximum Results – Maximize ROI With Call CentersMarch 14, 2010Call centre leaves no stone unturned to meet customer service demands, information requests and technical aid which results in increased benefits and maximum return on investments.gyahner
- Examples of Good Customer Service – 10 Ways to Do BetterMarch 13, 2010Good customer service is an area that all businesses need to work on regularly. Remembering that all staff, no matter what they do, are linked in some way to customer service will see your business go strides ahead of the competition.gyahner
- Ice Breakers – Creating Conditions For Active ListeningMarch 14, 2010
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