Oct 04
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By Jay Granat
Much has been written about the finding and hiring the right consultants in the fields of marketing and marketing communications. There are many articles on this very subject on the web.
Over the years, I have worked with many advertising agencies, advertising consultants, marketing consultants and public relations professionals in order to grow some of my ventures. Sometimes, I have interviewed a dozen firms in order to find the right one. Read the rest of this entry »
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Oct 02
By Chris J
A few years ago offshore staff solutions were only available to large corporate companies. Now small to medium businesses can benefit from accessing the global workforce as well. Even micro business entrepreneurs are not afraid of it any more:
They outsource specified tasks into the hands of external service providers. With cultural acceptability dramatically increasing over the last few years, outsourcing will become common practice amongst small to medium businesses just like with the corporate industry. Read the rest of this entry »
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Sep 26
By Stephanie Morgan
Outsourcing has been written about in some management journals as if it was a ‘must do’ process. There has been much hype about the need to focus on core competencies, the drives for cost reduction, the ability to access top quality staff and the latest technology, and therefore gain competitive edge.
We refer to these as the myths of outsourcing to highlight the need for a critical stance. Outsourcing can work for some, but not for all. So is outsourcing a case of turning lead into gold, or actually a case of giving away the jewel in your crown? Read the rest of this entry »
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Sep 25
By Vishal Verma
Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own.
There are many reasons for the same. Read the rest of this entry »
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Sep 17
By Paul Mcindoe
The core function of any business is often captured with one short mission statement that expresses the company’s main purpose or ‘reason for being’. Having such a statement, in a way, acts as a reminder to both the business itself and the customers, of what it is they aim to do better than all their competitors.
Indeed, most companies should be able to easily articulate what it is they actually offer and what their area of expertise is, whether it’s as an electrical retailer, business wholesaler or fast-food restaurant. Read the rest of this entry »
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Jul 23
The trend of outsourcing inbound and outbound contact centers the past few years have become a billion dollar industry, the main issue here however are the growing acceptance by companies to move their outsourced contact center offshore. The large numbers of Filipino English speaking personnel, Indian technical expertise, and very low cost Chinese labor have proven to be a worthwhile management decision for a lot of industries.
There is no need to discuss the advantages of outsourcing contact centers when even the government itself has begun outsourcing a lot of their public service lines to outsourcing companies. The main discussion right now is how to manage the cost of the outsourcing business on the technology side in the meantime maintain the level of quality control level on the personnel side. Read the rest of this entry »
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