Archive for the 'Customer service' Category


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Contact Center Outsourcing Saves Time and Effort

Call Center Information, Customer service, Outsourcing No Comments »

Service and manufacturing Companies need high service management for proper marketing of products. Most manufacturing Companies are not apt in their marketing set-up and therefore they lack in providing services to their customers.

BPO Centers are specialized service centers that have infrastructure, manpower and efficiency of providing outsourcing activities for their client. Many organizations wave off the idea of servicing their customers through proper Contact Center Outsourcing. They don’t prefer to allot activities to some outsourcing Company for want of proper services.

In true sense, Contact Center Outsourcing is one of the most beneficial activities. They provide back office support to their clients for bringing utmost efficiency in their work.

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Understanding the Team Building Concept

Business Management, Customer service, Management No Comments »

The idea of team building is never far from the surface in any environment where large numbers of people must work together towards a common goal. Sometimes maligned, sometimes praised as being essential, the team building ethic is something that most certainly seems to be here to stay, and will be something we continue to hear a lot about. But for many people, the concept of team building is a fairly alien one.

Many people have heard of it but do not know exactly what it is. They may question whether it has any effect, or whether “team building” is simply a buzz phrase with no real meaning whatsoever.

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Impress Your Customers and Increase Customer Service by Empowering Your Staff

Customer service No Comments »

Want a sure fire way to improve customer service and increase customer satisfaction in your company? Empower your staff to handle most customer issues.

When customers come into your place of business and have an issues that needs to be handled, generally, they hardly dare hope that the person they first speak with can resolve it. However, more often than not, it needs to be passed along to a supervisor, then on to a manager to be handled.

Imagine a world where associates on the front line can be empowered to resolve 90% of customer issues themselves. A customer would arrive already anticipating being handed of to the supervisor and having to explain the situation two or three times and having to wait endlessly for resolution.

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What’s the Key to Developing Successful Customer Relationships?

Business Management, Customer service No Comments »

Develop and Strengthen Your Customer Satisfaction Through Relationships

What is the best way to develop relationships?

By spending time with those you want relationships with. Find out what is important to them. Discover what their goals, needs, and desires are. Keeping in touch with those that are important to us.

We can use this basic relationship premise in the world of our business relationships as well.

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Community Service Learning

Business Management, Customer service No Comments »

How often have you been asked to join a community service group? Perhaps you already belong to one or more and are not sure exactly why.

There can be any number of reasons business people join community service groups:

- You could be looking for a social outlet
- You could be looking for the opportunity to build your business network
- You could be personally committed to the programs of a particular group

However, one of the benefits you obtain from membership in a community group is often overlooked.

Let’s consider you are already involved in one or more organizations here in Brampton. No doubt, at some point you have been approached at some point to serve on a project committee or even as a member of the executive of the group. Did you decide to say YES to this opportunity? Or, perhaps you decided to say NO, because it would take too much time away from your business.

Now, think about the three key reasons people get involved in such activities. In both situations, service as a committee member or as an executive, will provide you with:

- An opportunity to meet other people in a social environment
- An opportunity to meet people in other or similar businesses, get to know them and more importantly have them get to know you
- An opportunity to do something for a cause you truly believe in

Let’s get back to the benefit you may have overlooked, the opportunity to learn and grow both personally and professionally. Perhaps you have never been good at record keeping but by serving as a project secretary or treasurer you learn how to maintain good records. Perhaps you have always had a fear of public speaking. However, as chair of a project or a member of the executive you are required to put your fears behind you and promote your cause.

The message here is that you have the opportunity by getting involved in community service to learn real life practical skills. These are skills that are readily transferable to your business life. True you may not do the task as well as you wished at the beginning. However, with continued practice you do improve. Additionally, in most cases you are able to practice in an environment where a miscue will not cost you your job or your business.

Remember as you live you learn and as your learn you live better.

Gordon J. H. Newman, CPT
Gordon is President of The Newman Learning Group Inc. an organization dedicated to providing value add solutions to improve the bottom line performance of organization and individuals. Gordon may be reached at gordon@newmanlearning.com or 905-790-2944; http://www.newmanlearning.com Gordon’s ideas are further explored in his book “There Has To Be A Better Way” http://www.lulu.com/content/paperback-book/there-has-to-be-a-better-way—the-right-systems-for-success/5381867

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Kindness Goes Far With Customers

Customer service No Comments »

Customer service is not an option. When you think about customer service, do you own your customer or rent your customer? Would your customer go out of his or her way to do business with you? What does this mean exactly?

There really isn’t a better or best time to think about our relationships with our customers. When considering these questionable economic times and the competition for the ever-diminishing discretionary dollar, will your organization rise to the top in the mind of your customer? How can you guard yourself from customer attrition and employee turnover?

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Tough Economy - “Increase Profitability by Boosting Your Investment in Continuous Improvement

Business Management, Customer service No Comments »

It never fails. As soon as the economy takes a downward turn and annual revenue projections are lowered, the first place, after lowering headcount projections, companies search to reduce operating cost is employee development initiatives. I can’t tell you how often during my 20 plus years in leadership I have been challenged by executive leaders to reduce the employee training and development dollars for my department or division. And, each time I am tasked with such an outlandish request, I prepare for battle.

Need to Reduce Your Operating Costs? Increase Your Employee Development Spending!

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Customer Loyalty - Businesses Can’t Ignore the Value of Customer Satisfaction

Business Management, Customer service No Comments »

What senior executive or business owner is not interested in uncovering ways to increase profitability? This certainly is the case when the cost of doing business skyrockets, and tough decisions must be made to uncover ways to leverage revenue growth with rising operating costs to achieve desirable profit levels.

The cost of doing business continues to challenge even the leanest of companies. And, as the present economic condition continues to flop around like a tiny bobbin on a raging river, companies must become even more creative in their effort to retain existing customers, while attracting new ones!

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Putting the WOW Back Into Customer Service

Customer service No Comments »

Proactive supervisors and organizations are dusting off some old techniques for impressing or wowing customers. In some cases, they are also coming up with new approaches to fit the needs of today’s customers. In a time when money is tight, many of the strategies are cost-effective and more heartfelt. To help your organization maintain market share while wowing your customers, start thinking of ways to enhance the service experience.

Consider the following ideas when planning your service strategy:

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Evaluation - Why We Need It

Business Management, Customer service No Comments »

There are many times when we need to evaluate the services we provide; whether we are working in public sector providing front-line services to the community, or freelancing developing websites for business and personal clients. Evaluation helps us provide more effective and efficient services. This enhances the quality of our services, or increases our profits.

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