Make Your Business a Happiness Generator
Business Management, Employee motivation, Leadership No Comments »If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!
When was the last time you said to yourself: “I am so happy I went into business”? What’s that? You can’t remember? Why, then, are you in business in the first place? In fact, do you remember why you even own a business? Can you remember those feelings of joy, freedom, and self-fulfillment when you first started? Read the rest of this entry »
It seems that every decade or so there is some new fad the runs through the business world in terms of supervision and in the world of diversity management, downsizing, outsourcing, generational work conflicts and the information age, things are even more complicated than ever before. Read the rest of this entry »
Passion, with compassion, is an attainable goal, yet a concentrated effort of trait development. Do you have what it takes? Do you have the influence and network to get you there? If so, why is it taking so long? Well, the answers may lie in the concept that you need to get over yourself, and into others. Get into their hearts, not their minds. Read the rest of this entry »
Miss Brown is a Chocolate Labrador Retriever with an ego. “Not to brag,” she says, “but I’m unusually smart.” That’s why she runs her own business, and that’s why she has some strong ideas about leadership. She solves her problems with 13 common sense principles - and she believes these principles will help leaders solve the problems they face, too. Read the rest of this entry »
Harming Your Career and Others Through Poor Leadership and What to Do About It
Business Management, Leadership, Management No Comments »“Nothing can work more damage except myself; the harm I sustain I carry about with me, and never am a real sufferer but by my own fault.” St. Bernard wrote those words a very long time ago, yet they still say as much now as they did then in regards to Leadership. Read the rest of this entry »
Leadership involves a lot of preparation. It seems we are always getting ready for change, getting ready to do something, getting ready to end something or just getting ready. For what, we do not know. Read the rest of this entry »
As a leader you are tasked with delivering results. The best leaders know that consistently delivering great results is not something that they can do in isolation. To get others to support them in consistently delivering results they need to avoid the 5 worst traits of poor leaders. In my experience these include: Read the rest of this entry »
A 7 Step System For Rectifying Poor Employee Performance
Business Management, Employee motivation, Leadership No Comments »1 Look at Clarity of Expectations
Does the employee know exactly what you expect. Before you answer “of course”, ask yourself this question: “When was the last time I sat down with this employee and explained, in depth, exactly the results I expected and exactly what role I expected the employee to play in achieving these results?” Incidentally, “He already knows that” isn’t an acceptable answer. Read the rest of this entry »
Execs & Managers - No Excuses! Get Results! - Turn Employee Excuses Into Results Every Time
Business Management, Employee motivation No Comments »No Excuses allowed. Get results when you refuse to accept excuses.
I’m not saying just play hard ball, nor do we slap hands when people come in with an excuse. It’s just that when there is an excuse we are looking at the wrong end of the problem. Read the rest of this entry »
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Call Center Cafe'- Examples of Good Customer Service – 10 Ways to Do BetterMarch 13, 2010Good customer service is an area that all businesses need to work on regularly. Remembering that all staff, no matter what they do, are linked in some way to customer service will see your business go strides ahead of the competition.gyahner
- Call Center and Sales Support ConsiderationsMarch 12, 2010The business owner seeking to hire a call center for sales support him, should therefore consider the type of call center service that he or she wants the customers to find each time they call.gyahner
- 5 Reasons Call Center Coaching FailsMarch 11, 2010Why don't call centers enhance their coaching techniques? Every one I've encountered that remains stuck in the muck claims "We don't have time to do a more thorough job!"gyahner
- What Are the Essential Call Center Customer Interaction Services?March 11, 2010An integrated customer life management program can extend a range of potential customer services for each stage within customer life cycle of the business.gyahner
- How to Boost Morale at WorkMarch 10, 2010It's your satisfaction on your job and the general attitude you have towards your firm and your work that will determine the quality of output.gyahner
- Examples of Good Customer Service – 10 Ways to Do BetterMarch 13, 2010
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