Sep 30
by Craig Harrison’s Expressions of Excellence!
Of the 206 bones in your body there’s one you can align without an orthopedic surgeon: your funny bone. Have you exercised yours lately?
A sense of humor is one of the most underutilized tools in most professionals’ toolkit. Laughter and play have medicinal qualities, offering physical, psychological and physiological benefits. In the workplace, humor and fun increase productivity, encourage creativity and enhance team building.
Humor also builds rapport with your customers, and combats the blues resulting from frequent sales rejection. Read the rest of this entry »
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Sep 30
By March M. Villareal
I’ve read and heard that everything rises and falls on leadership. That without a visionary, strong, and committed leader things will inevitably fall apart. I agree, but some leaders have it harder than others. In fact, I’m willing to say that though it’s true that the individual organization will succeed primarily because of great leaders, I believe that organizations as a whole in the 21st century are suffering not simply because we have poor leaders, but because we have poor followers. Read the rest of this entry »
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Sep 30
A popular trend taking hold of many different companies is the practice of call center outsourcing. There are numerous well known businesses that use outsourcing for their call centers for various reasons. Although the term may be used often when referring to company customer service, many still do not know what the act actually consists of. Read the rest of this entry »
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Sep 28
By Martin Haworth
Every decision we make, in business, in life in general, is bounded by just two options.
Like an on-off switch, we make one or the other - there are no variances to this.
Because it’s as simple as Yes or No - and so often we get it wrong. Read the rest of this entry »
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Sep 27
By Andy Cox
Thinking outside the box is a critical PersonalSkill - one that will make the difference between success or failure. The real critical leadership skill is accessing the thinking of others to help see what possibilities lie outside the box - outside the individual world of thoughts and beliefs and biases.
Try this tool to get the “out of box” thinking flowing with your “universe” of people. Read the rest of this entry »
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Sep 27
I met with a prospect the other day and he asked me “What do high performance managers do differently than average managers?”
I paused for a moment, scanned the long list of behaviors in my mind; distilled my answer down to the critical few things and told my prospect… Read the rest of this entry »
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Sep 26
By Stephanie Morgan
Outsourcing has been written about in some management journals as if it was a ‘must do’ process. There has been much hype about the need to focus on core competencies, the drives for cost reduction, the ability to access top quality staff and the latest technology, and therefore gain competitive edge.
We refer to these as the myths of outsourcing to highlight the need for a critical stance. Outsourcing can work for some, but not for all. So is outsourcing a case of turning lead into gold, or actually a case of giving away the jewel in your crown? Read the rest of this entry »
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Sep 25
By Vishal Verma
Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own.
There are many reasons for the same. Read the rest of this entry »
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Sep 23
By Lance Winslow
Philosophers have always reasoned in so many words that to adequately build a team or a sense of unity amongst a large group of people takes an event that joins them in a common cause or the concept of picking an enemy. It’s amazing that too this day we see that politicians, business leaders, sport coaches and bureaucrats choose an enemy, challenge, dilemma or adversity to overcome. And they say we must “Fight” for what is right, against the enemy or mother nature. Read the rest of this entry »
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Sep 23
By Duncan Brodie
One of the biggest challenges you will face as a team leader is dealing with teams that are poorly performing or are considered to be low performance. Low performance teams are often stuck, not delivering on key outcomes, operating in a culture of blame and may even be in denial. So if you are the leader of a low performance team, what can you do about it? Read the rest of this entry »
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