Aug 31
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By Leon Noone
Expectation Defined
In 1929, most banks in the USA were solvent. But their customers believed that they weren’t. The customers expected to lose their deposits. They rushed to withdraw them. The banks couldn’t meet the sudden demand. They became insolvent. Expectation created action. Today we say, “Be careful, you might end up getting what you expect” That’s exactly what bank customers got in 1929! Read the rest of this entry »
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Aug 30
By Leon Noone
1. Consequences For Whom?
Like beauty, consequences are in the eye of the beholder. A project engineer sees the conclusion of a big civil project as a major achievement and the opportunity for a large cash bonus. For a tradesman it carries the prospect of unemployment. When making charges, make sure you build in positive consequences for your staff. Read the rest of this entry »
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Aug 30
By Leon Noone
1. Feedback and Performance: Not Form Filling
No one likes filling out forms. Your customers are no exception. So don’t ask them. If you must use a form for customer feedback find an inducement so that they’ll complete and return it. Phone calls or brief personal interviews are much better than forms. Read the rest of this entry »
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Aug 29
Christina Archer
You’re the hiring manager with a major company, and you’ve just been given the task of hiring 5 new professionals within a 30 day time frame. Perhaps a nearly impossible task, you choose to distribute your positions to several contingency recruiting firms, in hopes that someone can find a “needle in a haystack.”
The problem is, if the recruiter finds your new hire, you’ll be in the hole between 25 - 30% of the new employee’s first year’s salary. Read the rest of this entry »
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Aug 29
This is a subject that I have been dying to write about with the coming of the Facebooks, MySpace, YouTube etc. I am going to coin this as E-Spying. I have been doing recruiting for well over 12 years and I guess I wish this option was available then BUT is it really fair?
Let’s consider a few things on both sides of the table: Read the rest of this entry »
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Aug 28
Identifying the keys to good customer service is the secret ingredient to a successful business venture. Here’s why.
Let’s say there are two grocery stores on both ends of the street. Both carry the same items or inventories. Both stores are clean. Yet, one store seems to enjoy more patronage. More smiling customers go through the door of the other store.
What makes the other business venture thrive? Read the rest of this entry »
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Aug 28
Robin Owens-Wright
Ok, now I might have opened up pandora’s box here but this is a HUGE wave however there can be both good and bad to using this video resume technology. I just thought I would put together some pros and cons based on people I have spoken with and read about. A huge issue seems to be the legality of it all.
On the flip side video resumes of a company may seem to be more appropriate to selling a company but again, is a company REALLY going to show you their bad side if they are trying to attract top talent especially in the New Media world and age? Read the rest of this entry »
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Aug 28
There is one thing I just discovered. Something I missed when I was very busy augmenting my finances. This is one recipe for a happier life.
I am a hospital worker, working in shifts and have to wake up in the middle of the night to attend to emergencies. At the early stage of my job, I was excited and happy as I tended to sick people. However as I plodded on and my financial situation remained the same, I became irritable. I become morose and bad tempered. I reached the point where I was alienating everyone at home. Read the rest of this entry »
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Aug 26
By Grant Kretzer
You may have gone through every step of preparing to land a good job with confidence by gaining experience, honing your education, and writing a good, solid resume. Once those efforts start to pay off and you get a call for an interview with a potential employer, you may find yourself struck with a bad case of nervousness.
This problem is common and, fortunately, it’s one that’s all in your head - there’s nothing about a job interview you should be nervous about if you’re confident and secure. Read the rest of this entry »
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Aug 26
By Antonio Moschetta
It’s hard today to land a good job!! Really is, everything is done over the internet,where it’s cold,informal,your submitting your application to some server in some company along with thousand of other people,hoping that someone will see it and call!!! Read the rest of this entry »
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